Who We Are
Project Solved is a certified change management and strategic consulting firm serving government agencies, nonprofits, and organizations across the mid-Atlantic region and beyond.
We specialize in turning strategy into action — guiding organizations through change, strengthening teams, and developing leaders who lead with intention. Our approach is grounded in our proprietary A.D.D.S.© Framework (Assess, Decide, Do, Sustain) and a simple promise: we stay in the room until the work is done.
Meet the Founder
Kristen Scott is the Founder and CEO of Project Solved, a certified MBE/WBE/DBE/SBE change management and strategic consulting firm based in Wilmington, Delaware. With over 20 years of experience spanning coordinator-level operations to executive leadership, Kristen brings a rare combination of high-level strategic thinking and deep implementation expertise to every engagement. She doesn't just create the plan — she stays in the room until the work is done.Kristen is a certified DiSC® practitioner and Five Behaviors of a Cohesive Team® facilitator, and she brings a warm, direct facilitation style anchored in psychological safety and authentic connection. She has led organizational change, strategic planning, and leadership development engagements for government agencies, nonprofits, and corporations including the Delaware Department of Labor, Capital One, Best Egg, Delaware State University, and the Longwood Foundation.Kristen is also the author of The Change Chronicles, a newsletter delivering practical insights on change management, team dynamics, and leadership to people leaders and organizations navigating growth.
Meet the Team
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Kristen Scott
FOUNDER & PRINCIPAL CONSULTANT
Kristen Scott is the Founder and CEO of Project Solved, a certified change management and consulting firm, with 20+ years leading organizational change for clients including Capital One and the Delaware Department of Labor. She is a certified DiSC® practitioner, Five Behaviors facilitator, and author of The Change Chronicles newsletter.
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Donette Napone
ADMINISTRATIVE COORDINATOR
Donette is a detail-oriented executive assistant and operations partner who specializes in keeping complex, fast-moving work organized and on track. She turns scattered information into clear, structured, actionable deliverables across project coordination, communications, and systems management.
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Christopher Moore
COMMUNICATIONS SPECIALIST
Christopher Moore is a communications professional and entrepreneur with experience in brand strategy, messaging, and business development. He brings a strategic lens to how organizations communicate and translates goals into narratives that connect with the right audience.
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JB Hersch
OPERATIONS & CHANGE CONSULTANT
B Hersch is a transformation leader with deep expertise in change management, organizational strategy, and execution. He brings real-world experience in data governance and team alignment, and serves as an adjunct instructor in Project and Change Management at Wilmington University.
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Ja'Nikka Caraballo
HUMAN RESOURCES SPECIALIST
Ja'Nikka Caraballo, MHRM, CPRP, is a talent strategist and HR consultant focused on building inclusive, high-performing organizations. She specializes in diversity, belonging, and workforce strategy, with deep experience bridging HR practice and organizational culture.
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Kirbi Isaac
OPERATIONS CONSULTANT
Kirbi Isaac is a strategy and execution specialist with expertise in program leadership, client advisory, and negotiation. She brings sharp analytical thinking and stakeholder management skills to complex operational environments, with a focus on aligning people, process, and outcomes.
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Abu Kamara
DATA AND PROCESS CONSULTANT
Abu Kamara is a problem solver and data consultant specializing in process improvement and analytical thinking. He helps teams translate complex data into smarter decisions and more efficient operations through practical, data-informed solutions.
Certified & Credentialed
Project Solved holds the following certifications: Minority Business Enterprise (MBE) | Women's Business Enterprise (WBE) | Disadvantaged Business Enterprise (DBE) | Small Business Enterprise (SBE) | Wiley DiSC® Authorized Partner | Five Behaviors of a Cohesive Team® Authorized Facilitator
